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Registration for open campus drive for BE 2018


Open Campus Drive of Top MNC for BE-2018 batch

Eligibility Criteria:

·         BE: All Branches

·         No current backlog(s)

Job Description:

• To Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLA’s

• Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.

• Update users about request status and close request when users are satisfied with solutions

• Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.

 • Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups

Skills:

• Excellent Communication skills (Written & Verbal)

• Good Analytical, logical and reasoning skills

• Computer Fundamentals

• Good keyboard skills – needs to be able to toggle between many screens with speed and needs to be able to type with speed and accuracy.

Date of Campus Drive: 27th March, 2018.

Register before 25th March,2018.


 
 


Updated: 22/03/2018